Refund policy

Refund & Return Policy

We want you to love your STUDIO G° pieces. Here's how we take care of you.

1. Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or isn't what you ordered, please contact us within 48 hours of delivery at getsomemarket@gmail.com.

To file a claim, please include:
- Your order number
- Clear photos and a short video showing the issue
- Photos of the outer shipping box and shipping label

Each claim is reviewed individually, and we may ask for additional information. Once a claim is approved, we will offer a replacement part, a replacement item, or a partial or full refund, depending on the issue.
Claims submitted after 48 hours, or without the required photos and video, may not be eligible.
Minor marks or variations described on the product page are not considered defects.

2. Final Sale
Our products are made to order and shipped internationally, so we're unable to accept returns or exchanges for change of mind, including color, size, or style preference.
Please review the product details, dimensions, and photos carefully before ordering. If you have any questions, email us before you buy and we'll be happy to help.

3. Order Cancellations
We work hard to process your order as quickly as possible. Each order goes into production right after it's placed, so cancellations are difficult.
If you change your mind after ordering, please email us at getsomemarket@gmail.com with your order number within 6 hours of placing your order, and we'll cancel it for a full refund. After 6 hours, orders cannot be canceled or changed.
Please double-check your item, color, size, and shipping address before completing your purchase.

4. Product Characteristics (Not Defects)
The following are normal characteristics of our products and are not considered defects:
- Natural variations in wood grain, knots, and color
- Minor color differences from photos due to screen settings
- Variations described on the product page (for example, the pendant light's rim style or remote type)

5. Refunds
Approved refunds are issued to your original payment method within 5–7 business days. Your bank or PayPal may need additional time to process it.

Questions?
Email us at getsomemarket@gmail.com. We usually reply within 1–2 business days.